FAQ

WATER，TRIETHYLHEXANOIN，ETHYLHEXYL PALMITATE，PROPYLENE GLYCOL，ISONONYL ISONONANOATE，BUTYLENE GLYCOL，CETEARYL OLIVATE，SORBITAN OLIVATE，DIMETHICONE， CETEARYL ALCOHOL， PENTYLENE GLYCOL，OLEA EUROPAEA (OLIVE) FRUIT OIL，SORBITAN PALMITATE， MACADAMIA TERNIFOLIA SEED OIL，PERSEA GRATISSIMA (AVOCADO) OIL，SIMMONDSIA CHINENSIS (JOJOBA) SEED OIL，PORTULACA OLERACEA EXTRACT，CUCUMIS SATIVUS (CUCUMBER) FRUIT EXTRACT，CALENDULA OFFICINALIS FLOWER EXTRACT，LUFFA CYLINDRICA FRUIT EXTRACT，CHAMOMILLA RECUTITA (MATRICARIA) FLOWER EXTRACT，MOMORDICA CHARANTIA FRUIT EXTRACT，RUBUS FRUTICOSUS (BLACKBERRY) FRUIT EXTRACT，PUNICA GRANATUM FRUIT EXTRACT，GLYCINE SOJA (SOYBEAN) OIL，ACTINIDIA CHINENSIS (KIWI) FRUIT EXTRACT，TRITICUM VULGARE (WHEAT) BRAN EXTRACT，CITRUS AURANTIUM DULCIS (ORANGE) FRUIT EXTRACT，1,2-HEXANEDIOL，FRAGARIA CHILOENSIS (STRAWBERRY) FRUIT EXTRACT， ACETYL GLUCOSAMINE，POLYACRYLAMIDE，TOCOPHERYL ACETATE，PYRUS MALUS (APPLE) FRUIT EXTRACT，ASCORBYL PALMITATE，JOJOBA ESTERS， FUCUS VESICULOSUS EXTRACT， VITIS VINIFERA (GRAPE) FRUIT EXTRACT， PARFUM， LACTOSE，C13-14 ISOPARAFFIN，HYDROXYPROPYL METHYLCELLULOSE，HYDROXYACETOPHENONE，BISABOLOL， LAURETH-7, CELLULOSE，XANTHAN GUM，TOCOPHEROL， DISODIUM EDTA，CI 77491，CI 77289，CI 77492.

Yasai Facial Spa Cream is suitable for all skin types. It is a skin-balancing formula that works on oily, dry, combination skin viscosity; on both sensitive & acne prone skin. This is achieved through the active ingredients of Purslane plant extracts and Jojoba oil together to detoxify and restore skin moisture. It also gentlydraws out the build-up of impurities, dirt, and excessive oils from your pores. As a result, it nourishes, rejuvenates and saturates your pores from inside out, so every pore gets its own “beauty bath”, stimulating the renewal of your natural beauty.

Yasai Facial Spa Cream is a multi-functional and balanced formula emphasis to perform a stellar job at cleaning oil, dirt, and sweat off your face. With the help of active ingredients like, purslane, jojoba oil, olive oil and macadamia oil that emulsifies with water, it gives a creamy texture that helps to cleanse your face and makes it squeaky clean. Makeup removers are only meant to remove your makeup like foundation, concealer, blush etc, on the surface of your skin.

Yasai ‘s facial spa cream is formulated with oil components that makes it easier for even the most stubborn parts of your makeup residue to glide off easily, it also clears your pores from inside out. Yasai’s facial spa cream effortlessly removes every last bit of your makeup, dirt, and leaves your skin hydrated and fresh.

Cleansing and getting a “pink” dirt result after using Yasai’s Facial spa cream isn’t just for women! It is arguably happening for men too, given that men’s skin produces more oil and generally have larger pores than woman.

In our leaflet, it is mentioned pink for cosmetics usage, but that includes a few other possibilities that fall under the category of the “pink” result.

A good example for males who get “pink” results is the frequent use of hair wax, hair spray, serum and moisturizers as all these fall under the category of cosmetics too. The residue from these products can get trapped in your pores.

If you do not use makeup and your result is a translucent pink, that would be closest color to your natural skin undertone color, which means your skin is actually in a good condition.

There is no magic number for every person, but its recommended that you should be performing a thorough deep cleanse routine 2 to 3 times a week. It helps to get rid of environmental residue like grime, bacteria and pollution-related toxins, along with any makeup that has seeped into the skin. People with normal skin or have normal skincare routine often, twice a week should suffice. This will allow for softer and more luminous skin with regular use.

If you have acne-prone skin, it would be better to deep cleanse every 2 days to ensure you get a completely clean face! Yasai facial spa cream can remove the dirt that lies deep within pores, so cleansing is a good way to get rid of the excess dirt and oil and this in turn reduces future breakouts. In fact, Yasai Facial Spa Cream does not contain harsh chemicals, thus your skin will not feel dried out even if you use add it to your daily skincare routine. Our product is extremely moisturizing and you can feel your skin clean yet hydrated after using it! No tightness at all!

Yes! For example, if you get yellowish result but with a greyish undertone:

“Grey” color results are a possibility of exposure to thermal computer radiation from electronic products that could cause skin discoloration, skin irritation, rashes and dryness to your skin.

Another example would be your working environment could possibly induce several skin ailments due to poor ventilation, dust trapped in your skin, poor lighting or even prolonged exposure to computer screens.

“Yellow” color either means you’re a smoker, or you just haven’t done deep cleansing in a long time and there is a lot of dirt and excessive oil clogged in your skin. For example, you’re exposed to environments that are oily e.g. restaurants or fast food places. It is possible to have more than 1 color so look carefully at it and you can determine what’s the issue!

The color results you get just shows you what is the current condition your skin is in, for example if you are always getting an opaque pink, you may want to consider changing out some makeup as some makeup products are in fact clogging your pores. For example if you get yellowish brown, your skin is telling you to cleanse it more often as it is very dirty. When you know your skin dirt color result, you’ll be able to determine whether or not your skin condition is not ideal just due to the environment on that day or is it an underlying problem that needs to be solved!

Also, the clearer/more translucent the cream is, the cleaner your skin. You should see a big difference from the dirt residue from the first usage and after regular usage. The clearer and closer the color of the dirt residue is to the cream, the better your skin condition is.

Yes! Do email us a picture of your skin dirt result under white lighting as yellow lighting may alter the actual color in photos, and we will get our consultant to get back to you!

Orders placed before 12:00 PM Monday through Friday (excluding holidays) usually ship within 1-3 business days during non-sale periods. Please note that during times of exceptional volume during major sale periods, your shipping time may be extended by several days. Rest assured, we are trying to get your purchases to you as fast as possible.

If your order goes missing or arrives damaged or defective, we can assist with a refund or replacement. If you have another issue with one of our products, you may return it within seven days of purchase. Please be sure to reference your order number with all communications with our customer service team for faster processing.

1. Only products purchased on yasai.sg may be returned for a refund or replacement.

2. We cannot accept items purchased from another retailer for a refund or replacement.

3. Returned products must be in their original condition. We cannot accept partially used products or products with broken seals.

4. Outbound shipping fees are not eligible for refund, and return shipping costs are the responsibility of the customer. Return shipping cost is equal to the initial shipping rate.

5. We cannot accept partial returns for bundle sets or promotional packages. You must return the complete set for a refund.

6. If a package is confirmed delivered by our logistic partners, but it is stolen, or you are unable to locate it, we are unable to refund the order amount.

7. We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.

For other inquiries, please contact us at sales@yasaimy.com